Technical support
Include application version, Windows version, steps to reproduce and a privacy-reviewed support bundle.
Help
Support and contact
Email [email protected]. We normally acknowledge requests within five business days.
Payment support
Include provider, purchase date and invoice/reference ID. Never send wallet keys, seed phrases or full card details.
Privacy request
Use subject “Privacy request” and identify the relevant account. Verification may be required.
Security report
Use subject “Security report”. Do not publish exploitable details before we can investigate.
Before contacting us
- Restart ITA and verify you are running the current signed release.
- Do not disable BattlEye or Windows security controls to make ITA work.
- Remove nicknames, chat, wallet addresses and unrelated personal information from attachments.
ITA support cannot assist with game bans, BattlEye appeals, blockchain recovery, exchange accounts or Battlestate Games account issues.