Refund Policy
1. Request window
You may request a refund within 14 calendar days after purchase if mandatory law permits and you have not substantially consumed the digital service. Starting or using immediately delivered Pro features may affect a statutory withdrawal right where you expressly consented to immediate performance.
2. Eligible cases
We will review requests involving duplicate payment, an entitlement that was not delivered after confirmed full payment, a material technical defect that support cannot resolve, or another case required by applicable consumer law.
3. Normally ineligible cases
- Change of mind after substantial use of Pro features.
- Partial or underpaid cryptocurrency invoices.
- Network, conversion, exchange or miner fees.
- Payment sent using the wrong blockchain, token, address or expired invoice.
- Loss caused by a third-party wallet, exchange, game update, account sanction or violation of these Terms.
- Periods already consumed before cancellation of a recurring provider subscription.
4. Cryptocurrency refunds
Blockchain transactions cannot be reversed. If a crypto refund is approved, we may request a refund address on the same supported network and return the approved amount less unavoidable network costs where permitted by law. Never send a private key or seed phrase. Exchange-rate changes do not change the original fiat value used to evaluate the request.
5. Boosty and other providers
Where the payment provider is the merchant or controls the transaction, the request may need to be submitted through that provider. We will provide reasonable assistance with entitlement evidence. Provider rules do not remove mandatory consumer rights.
6. How to request
Email support with the purchase date, provider, invoice/reference ID, account identifier and a concise description. Do not send wallet credentials, passport scans or full payment-card details. We normally acknowledge requests within five business days.